{"id":40819,"date":"2026-10-03T13:37:59","date_gmt":"2026-10-03T11:37:59","guid":{"rendered":"https:\/\/lorvia.be\/?page_id=40819"},"modified":"2026-10-04T18:50:31","modified_gmt":"2026-10-04T16:50:31","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/lorvia.be\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"40819\" class=\"elementor elementor-40819 elementor-40489\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8c669c e-con-full e-flex e-con e-parent\" data-id=\"d8c669c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-658d642 e-flex e-con-boxed e-con e-child\" data-id=\"658d642\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2bf85f7 e-con-full e-flex e-con e-child\" data-id=\"2bf85f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ce4c6a lorvia-breadcrumb elementor-widget elementor-widget-shortcode\" data-id=\"4ce4c6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"Breadcrumb\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b4599e elementor-widget elementor-widget-the7-heading\" data-id=\"7b4599e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"the7-heading-title elementor-size-default\">Privacy policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5348d07 e-con-full e-flex e-con e-parent\" data-id=\"5348d07\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a8a01b6 e-flex e-con-boxed e-con e-child\" data-id=\"a8a01b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5ede537 e-con-full e-flex e-con e-child\" data-id=\"5ede537\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-702888e elementor-widget elementor-widget-text-editor\" data-id=\"702888e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Lorvia Cleaning, a cleaning company in Brussels, processes your personal data with care and only for specific purposes. This page explains what data we collect, why, how long we keep it and how to exercise your rights.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6237d2 elementor-widget elementor-widget-text-editor\" data-id=\"a6237d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Last updated: October 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7651ea2 elementor-widget elementor-widget-the7-heading\" data-id=\"7651ea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">At a glance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3fca4d elementor-widget elementor-widget-text-editor\" data-id=\"e3fca4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>We use your data to respond to your requests, prepare your quotes and provide our services.<\/li><li>We do not sell or rent out your data, and we do not send newsletters.<\/li><li>A request that goes no further is deleted after 12 months.<\/li><li>Analytics cookies are only set with your consent.<\/li><li>You can access your data or have it corrected or deleted at any time: write to <a href=\"mailto:info@lorvia.be\">info@lorvia.be<\/a>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be05ca8 elementor-widget elementor-widget-the7-heading\" data-id=\"be05ca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">Who is responsible for your data?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cb9002 elementor-widget elementor-widget-text-editor\" data-id=\"1cb9002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The data controller is KO-ORDINATE SRL, which trades under the Lorvia Cleaning brand: Rue de l&#8217;Agriculture 117, 1030 Schaerbeek, Belgium \u2014 company number BE 1005.403.416.<\/p><p>If you have any questions about your data, email <a href=\"mailto:info@lorvia.be\">info@lorvia.be<\/a> or write to us at the address above. We have not appointed a data protection officer (DPO), as this is not required for our type of business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cbc147 elementor-widget elementor-widget-the7-heading\" data-id=\"5cbc147\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">What data do we collect?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-defd24a elementor-widget elementor-widget-text-editor\" data-id=\"defd24a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We only collect the data needed to handle your request:<\/p><ul><li>\u2018Business\u2019 quote form: company name, contact person, email, phone, municipality or postcode, type of premises, floor area, preferred frequency, site survey request, message and any photos.<\/li><li>\u2018Private client\u2019 quote form: full name, email, phone, municipality or postcode, type of home, floor area or number of rooms, preferred frequency and time, message and any photos.<\/li><li>Contact form: name, email, phone (optional) and message.<\/li><li>Emails and phone calls: the information you choose to give us.<\/li><li>If you become a client: the service address, invoicing details (including the VAT number for businesses), instructions and access information for the premises (key, badge, code) and service history.<\/li><li>Technical data: IP address and connection information (server logs, anti-spam protection for the forms) and, only with your consent, visitor statistics (see our cookie policy).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b20d213 elementor-widget elementor-widget-the7-heading\" data-id=\"b20d213\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"the7-heading-title elementor-size-default\">Photos you send us<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-595f7d7 elementor-widget elementor-widget-text-editor\" data-id=\"595f7d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Photos attached to a quote request may show the inside of your home or premises. They are used solely to assess the work to be done. Please avoid including people, documents or objects that could identify you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-287d76b elementor-widget elementor-widget-the7-heading\" data-id=\"287d76b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"the7-heading-title elementor-size-default\">No sensitive data<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c24935 elementor-widget elementor-widget-text-editor\" data-id=\"6c24935\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We do not ask you for any sensitive data (health, opinions, origin\u2026). Please do not include any in the \u2018message\u2019 field.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e650fd elementor-widget elementor-widget-the7-heading\" data-id=\"8e650fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">Why do we use your data, and on what basis?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d3e91c elementor-widget elementor-widget-text-editor\" data-id=\"5d3e91c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<table><thead><tr><th scope=\"col\">Purpose<\/th><th scope=\"col\">Legal basis (GDPR)<\/th><\/tr><\/thead><tbody><tr><td>Replying to your message or request, preparing your quote, arranging a visit or a site survey<\/td><td>Pre-contractual steps taken at your request (Art. 6(1)(b))<\/td><\/tr><tr><td>Providing the services and managing the client relationship (scheduling, access to the premises, quality follow-up)<\/td><td>Performance of the contract (Art. 6(1)(b))<\/td><\/tr><tr><td>Invoicing and accounting<\/td><td>Legal obligation (Art. 6(1)(c))<\/td><\/tr><tr><td>Protecting the website and forms against spam and abuse (honeypot field, automated checks on submissions, server logs)<\/td><td>Legitimate interest in securing our website (Art. 6(1)(f))<\/td><\/tr><tr><td>Following up once on an unanswered quote; inviting you to give feedback after a service<\/td><td>Legitimate interest (Art. 6(1)(f)) \u2014 you can object to this at any time<\/td><\/tr><tr><td>Measuring website traffic (Google Analytics)<\/td><td>Your consent (Art. 6(1)(a)), given via the cookie banner<\/td><\/tr><\/tbody><\/table><p>The tick box on the forms confirms that you have read this policy; your request is processed on the basis of pre-contractual steps.<\/p><p>We do not carry out profiling or direct marketing without your consent. No decision concerning you is taken solely on the basis of automated processing, apart from the anti-spam filtering of the forms. If a genuine submission is blocked by mistake, you can always reach us by phone or email.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a18f6be elementor-widget elementor-widget-the7-heading\" data-id=\"a18f6be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">How long do we keep your data?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b5eafa elementor-widget elementor-widget-text-editor\" data-id=\"8b5eafa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Quote requests and messages that go no further: 12 months after our last contact, then deleted (including photos).<\/li><li>Photos attached to a request: deleted as soon as they are no longer needed for the quote or the service, and no later than 12 months after the request or the end of the service.<\/li><li>Invoicing data and accounting records: 10 years, in accordance with Belgian accounting and tax obligations.<\/li><li>Other client data (contact details, instructions, service history): for the duration of the business relationship, then 3 years to handle any complaints, unless a dispute is pending.<\/li><li>Keys, badges and access codes: returned or deleted at the end of the contract or service.<\/li><li>Technical server logs: for a limited period set by our hosting provider.<\/li><li>Anti-spam protection for the forms: submission counters linked to a hashed form of the IP address, deleted no later than 24 hours after the last submission; log of rejected submissions (date, form, reason, hashed IP address, without the content of the message): 30 days.<\/li><li>Proof of your cookie choices: 12 months.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72b715a elementor-widget elementor-widget-the7-heading\" data-id=\"72b715a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">Who has access to your data?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81cb167 elementor-widget elementor-widget-text-editor\" data-id=\"81cb167\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Your data is accessed only by the people at Lorvia Cleaning who need it to handle your request. We also use a few service providers, who are required to protect it and to use it only in accordance with our instructions:<\/p><ul><li>Hostinger International Ltd (Cyprus): website and email hosting, on servers located in the European Union.<\/li><li>Google (Google Ireland Ltd \/ Google LLC): with your consent, website analytics (Google Analytics).<\/li><li>Our external accountant: client invoicing data.<\/li><li>A specialist partner, only if your request requires one (for example high-level windows that need a cherry picker) and after we have informed you in the quote: the service address and the relevant contact details.<\/li><\/ul><p>We may also disclose data to the authorities where required by law.<\/p><p>Some Google services may process data in the United States. These transfers are covered by the EU\u2013US Data Privacy Framework and by the European Commission&#8217;s standard contractual clauses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d446fe elementor-widget elementor-widget-the7-heading\" data-id=\"1d446fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">Your rights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-175efac elementor-widget elementor-widget-text-editor\" data-id=\"175efac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At any time, you can:<\/p><ul><li>access your data and obtain a copy of it;<\/li><li>have it corrected if it is inaccurate or incomplete;<\/li><li>request its erasure;<\/li><li>request restriction of its processing;<\/li><li>object to its processing based on our legitimate interest (for example a quote follow-up or an invitation to leave a review);<\/li><li>receive the data you have provided to us in a commonly used format (portability);<\/li><li>withdraw your consent to analytics cookies via the \u2018Cookie preferences\u2019 link at the bottom of every page.<\/li><\/ul><p>To exercise these rights, write to us at <a href=\"mailto:info@lorvia.be\">info@lorvia.be<\/a>. We will reply within one month. If we have reasonable doubts about your identity, we may ask you to confirm it.<\/p><p>If you believe that your rights have not been respected, you can lodge a complaint with the Data Protection Authority (APD\/GBA): Rue de la Presse 35, 1000 Bruxelles \u2014 +32 (0)2 274 48 00 \u2014 contact@apd-gba.be \u2014 www.autoriteprotectiondonnees.be.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b502c5d elementor-widget elementor-widget-the7-heading\" data-id=\"b502c5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">Security<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8179e0d elementor-widget elementor-widget-text-editor\" data-id=\"8179e0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The website can only be accessed over an encrypted connection (HTTPS). Access to the website&#8217;s administration area and to the requests received is restricted to authorised persons and password-protected. The website and its plugins are kept up to date and backed up regularly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27530a2 elementor-widget elementor-widget-the7-heading\" data-id=\"27530a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">Cookies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a64084 elementor-widget elementor-widget-text-editor\" data-id=\"4a64084\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The cookies used on lorvia.be, their purpose, their duration and how to change your choices are described in detail in our cookie policy.<\/p><ul class=\"lorvia-legal-links\"><li><a href=\"https:\/\/lorvia.be\/en\/cookie-policy\/\">Cookie policy<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0b5a1f elementor-widget elementor-widget-the7-heading\" data-id=\"e0b5a1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">Changes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9777986 elementor-widget elementor-widget-text-editor\" data-id=\"9777986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We may update this policy, for example if we add a service or a tool. The date of the last update is shown at the top of the page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":22,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-40819","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lorvia.be\/en\/wp-json\/wp\/v2\/pages\/40819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lorvia.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lorvia.be\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/lorvia.be\/en\/wp-json\/wp\/v2\/comments?post=40819"}],"version-history":[{"count":0,"href":"https:\/\/lorvia.be\/en\/wp-json\/wp\/v2\/pages\/40819\/revisions"}],"wp:attachment":[{"href":"https:\/\/lorvia.be\/en\/wp-json\/wp\/v2\/media?parent=40819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}